Understanding the various delivery options is essential for a smooth experience for your buyer. At StubHub International, sellers can choose from four delivery methods: Mobile Transfer, Mobile ticket, PDF, and Physical. The availability of each one depends on the event. Below is a comprehensive guide to the types of delivery methods and how to deliver them.
1. Mobile transfer: URLs and external transfer
This is the most frequently used method for events, where tickets musst be displayed on a smartphone. There are three types of Mobile transfer tickets:
- Single URL/Token: the original marketplace emails a single link for all seats, which provides access to a QR code that can be saved to a digital wallet (e.g.., Google Pay, Wallet Pass, Passwallet, Apple Wallet)
- One seat, One URL: the original marketplace emails a separate link for each seat, each providing a QR code for a digital wallet.
- External Mobile Transfer: tickets are delivered through a third-party app (venue, performer, or ticketing app). Typically, you can transfer tickets by entering the other person’s email.
2. Screenshot: mobile tickets
In some cases, the original marketplace delivers QR tickets through a third-party app that does not allow transfer. If the QR is static, you may take a screenshot and pre-upload it to your listing or upload it to your sale. Do not take screenshots of PDF files. If the transfer is allowed, you must list your tickets as Mobile Transfer.
3. Electronic: PDF
List your tickets in this category if you have a PDF file. You can pre-upload the file to your listing or upload it to your sale. Pre-uploading may increase your chances of a quick sale.
4. Physical: Paper, bracelets, or any hard copies
This includes all tickets that need to be mailed to the buyer. This method is less common. Buyers will need to provide an address, which will be shared with you for mailing.
How to deliver each format?
1. Mobile transfer:
- Single URL/Token:
- Go to your sale in your StubHub International account
- Click on “Confirm/Transfer”
- Click on “I have one or more tickets links”
- Paste the ticket link
- You can find more information about the delivery of Single URL/Token here
- One seat, one URL:
- Go to your sale in your StubHub Internationalaccount
- Click on “Confirm/Transfer”
- Click on “I have one or more tickets links”
- Enable “I have more than one ticket link”
- Paste one link per seat
- You can find more information about the delivery of One seat, one URL here
- External Mobile Transfer:
- Go to your sale in your StubHub Internationalaccount
- Copy the buyer’s email address
- If the email domain is @privaterelay.apple.id, contact us before proceeding. This domain is not valid for ticket transfers
- Go to the original ticket provider and transfer the tickets to the buyer’s email address
- Click on “Confirm/Transfer”
- Choose “I have already transferred the ticket(s) to the buyer from the original ticket provider page" and confirm
- You can find more information about how to transfer tickets here
2. Screenshot:
Go to your sale in your StubHub Internationalaccount
- Click on “Upload”
- Upload a clear screenshot of the QR code
3. Electronic/PDF:
Go to your sale in your StubHub Internationalaccount
- Click on “Upload”
- Upload and assign each PDF file to the corresponding seat - Only upload the original PDF. We don't accept PDFs made from scans, photos, or paper ticket copies
- Check the file size, as our platform cannot support files bigger than 5 MB
- Make sure that the file is not locked. If you see a padlock icon or the word “secured” in the top corner, you must unlock the document before uploading.
- Drag and drop the file from your computer to a new Google Chrome window
- Right-click and print the PDF file in Chrome
- Under Printer Destination, choose “Save as PDF” and “Save”
- Save the file to your desktop with a new name. Upload the unlocked file to your StubHub International sale
- You can find more information about how to upload PDFs and multi-day tickets here
4. Physical:
Depending on the event, we either enable the shipping with UPS or the courier service of your choice.
- UPS:
- Click on “Print shipping label”.
- Place the tickets and the cover sheet into an envelope (or a UPS envelope). Attach the delivery label.
- Drop off the envelope at a UPS store or schedule a pickup with them.
- You can find more information about the UPS shipping here
- Other couriers:
- Go to your sale in your StubHub Internationalaccount
- Click on “Ship your tickets”
- Copy the buyer’s delivery address
- Introduce the tickets in an envelope and write the recipient's details. Then, contact the courier to coordinate the collection of the envelope or send it from a post office
- Share the tracking number with us so we can inform your buyer and update the delivery status of your sale
- You can find more information about the local courier shipping here
When will I get paid for the sale?
Payments are released 5-8 business days after the event takes place. Ensure your payment method is configured and ready. Not sure how to configure your payment method? Here, we explain it to you.
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